Responsive contact center
Our sunny customer service will take care of your customers. Flexibly, of course! We can do the occasional switchboard or take over your daily helpdesk.
We are here for you around the clock, managing your emails, chats, calls and tickets. From Monday to Sunday, day and night, including holidays – and of course, in multiple languages. We also excel at technical customer service. Let’s go!
Our customer service representatives speak, among others, Finnish, English, Swedish, Spanish and Norwegian. Other languages are also available as requested!
Chat, phone, email and tickets. So your company will get a full-service contact management and switchboard.
Evenings and night shifts? No worries, we can handle 24/7 inbound duty if needed! We’re flexible according to your needs.
We represent your company according to your brand and tone of voice. Our clear reports show how the customer experience develops.
Customer service can be purely helpdesk-type support and problem-solving, or it can involve highly sales-oriented dialogues with your customers. We're familiar with the whole range of emotions, and calming even the most difficult service situations is one of our superpowers.
Why Wannado's customer service?
Real time and cost savings for you – but how does it work in practice?
What they say about us
Stress-free beginning for your customer service
Months of planning and implementing new software before getting a new customer service helpdesk up and running? Not at all when you choose Wannado’s customer service team! We’ve had cases where the operation was in full swing just a day or two after the contracts were signed.
Getting in touch is the first step to starting the service with us! Contact us by filling out the form. We’ll get back to you within the next day and arrange a meeting to assess your needs.
Analysis and offer
We listen to your needs and wishes and explain how we can best solve them! Once we reach an agreement, we’ll sign the contracts and get things rolling. As easy as that!
We thoroughly go through your company’s customer service practices and needs, tone of voice, and frequently asked questions. This way our team can smoothly adapt to your company’s ways and blend in to represent your brand.
We’ll use the systems you already have in place! There’s no need to introduce new systems, as we’ll work on your terms. You’ll only need to provide training for our team on how to use your systems, so they can get started right away. Often, the training is conducted during the onboarding meeting.
We agree on the start according to your needs! In the fastest case, we have started the work already within a day or two after the contract matters have been settled. Phone lines and chats are up and running! Our team doesn’t get confused and is already up to speed with the tasks from day one.
Things change over time. There may be a need for expanding the job description or we may encounter a situation that requires a new approach. We are proactively involved in developing your customer service operations, rather than just being passive executors.
Meet the customer service team
Our team really likes their job and you can also hear that when you call us. An engineer, a fitness star and a museum janitor all decided to join the Wannado customer service team where different backgrounds are just a big plus. And we have many other professionals too! Great patience and the ability to solve problems is what they all have in common.
WHY WANNADO #SUPERASSISTANTS?
No monthly fees, heavy packages or rigid deals. No notice period.
Everything from the same desk
You don't have to coordinate several different actors – save your time and nerves.
Agile problem solving
We save you from operative fuss and find the solutions. Focus on your customers!
The power of hive mind
SuperAssistant comes with the team's multidisciplinary knowledge and experience.
International by nature
We employ in several countries, speak local languages and take your business abroad!
Interested? Let's get going!
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Tell us what you need help with! Let's map out the possibilities together, without commitments.
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